Effective Date: April 2025

ZIYA (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Notice explains how we collect, use, and safeguard your information when you visit our website.

1. Information We Collect

  • Personal Information: such as your name, email address, phone number, and shipping details when you submit a form or make a purchase.
  • Technical Information: including your IP address, browser type, device information, and browsing behavior on our website.

2. How We Use Your Information

  • Provide, operate, and maintain our website and services
  • Process transactions and send related information
  • Improve our website, products, and customer experience
  • Respond to inquiries and provide customer support
  • Send promotional communications if you have opted in

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your data with trusted third-party service providers who assist us in operating our website or conducting our business, under strict confidentiality agreements.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

5. Your Rights

  • Access the personal information we hold about you
  • Request corrections or updates to your information
  • Request deletion of your personal data (where applicable)
  • Opt-out of receiving marketing communications at any time

6. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

7. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices. We encourage you to review it periodically.

8. Contact Us

If you have any questions about this Privacy Notice or our data practices, please contact us at:

Email: support@ziyavape.com

Return & Refund Policy

Effective Date: April 2025

1. General Terms

All sales are final. Due to the nature of international wholesale under FOB terms, we do not accept returns or offer refunds except in cases where the goods are proven to have quality defects.

2. Defective Products

  • If the received goods are found to have manufacturing defects, please notify us within 7 days of receipt.
  • You must provide clear photographic or video evidence of the defect.
  • Upon confirmation, we will arrange for compensation, replacement, or other appropriate remedies.

3. Non-Acceptance of Return

We are not responsible for any returns or refunds due to reasons such as:

  • Changes in customer demand
  • Delays or damages during shipping after goods are transferred to the carrier
  • Misuse, mishandling, or storage issues by the buyer
  • Regulatory issues or import restrictions in the buyer’s country

Once goods are handed over to the carrier under FOB terms, the risk is transferred to the buyer.

Terms of Use

Effective Date: April 2025

Welcome to the ZIYA website (“Site”). By accessing or using this Site, you agree to be bound by these Terms of Use. If you do not agree, please do not use our Site.

1. Intellectual Property

All content on this Site, including logos, images, text, and designs, are the property of ZIYA and are protected by copyright and trademark laws. You may not reproduce, distribute, or use our content without prior written permission.

2. User Conduct

You agree to use the Site for lawful purposes only and not to engage in any activity that could harm, disrupt, or misuse the Site or its content.

3. Product Information

We strive to ensure that all product descriptions and images are accurate. However, we do not guarantee that all information is error-free, complete, or current.

4. Limitation of Liability

ZIYA shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the Site.

5. Changes to Terms

We may update these Terms of Use at any time. Your continued use of the Site after changes are posted constitutes your acceptance of the updated Terms.

Age Policy

ZIYA products are intended for adults only.

You must be at least 18/21 years old (or the legal age of majority in your jurisdiction) to purchase or use our products. By accessing this Site and purchasing from us, you confirm that you meet the legal age requirement. We reserve the right to verify your age at any time.